Frequently Asked Questions

You must be at least 18 years old — or the higher minimum required by the operator or applicable licence jurisdiction — to register and use 393bat. Age verification is carried out during KYC. Accounts found to belong to underage users are closed immediately and all balances forfeited in line with our Terms and Conditions.

393bat requires a government-issued photo ID to complete Know Your Customer (KYC) verification. For Pakistani users, a clear scan or photo of your National Identity Card (CNIC) is the standard document. You may also be asked for a recent utility bill or bank statement as proof of address. KYC is required before withdrawals can be processed.

No. Each user is permitted one account only. Duplicate accounts are a violation of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset feature or contact our support team rather than creating a new account.

On the login page, click the 'Forgot Password?' link and enter the email address registered to your account. A password reset link will be sent to that email within a few minutes. Follow the link, choose a new strong password, and log in. If you do not receive the email, check your spam folder or contact our support team for assistance.

393bat displays all balances, deposit amounts and withdrawal figures in Pakistani Rupees (PKR). This makes it straightforward for players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities to track their spending without any currency conversion confusion.

393bat supports a range of payment channels familiar to Pakistani users, including local bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet options like Easypaisa, JazzCash and Raast. These names are referenced for user familiarity only and do not imply that any bank or wallet provider endorses or supports gambling.

The minimum deposit on 393bat is PKR 500. This low entry point allows players to try the platform and explore sports betting markets or live casino tables without committing a large sum. Check the Deposits section in your account dashboard for the most current minimum and maximum deposit limits per payment method.

Most deposits via mobile wallets such as Easypaisa and JazzCash are credited within minutes. Bank transfers via Raast are typically near-instant as well. Standard inter-bank transfers may take up to a few hours depending on the processing time of your bank. If a deposit has not appeared after 2 hours, contact our support team with your transaction reference number.

Log in to your account, go to the Cashier or Wallet section and select 'Withdraw'. Enter the amount in PKR and choose your preferred withdrawal method. Ensure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. Withdrawals are generally processed within 24 to 48 hours on business days, subject to standard checks.

393bat does not charge platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges. It is worth checking your provider's fee schedule before initiating a transaction. Any applicable third-party charges are outside 393bat's control and are not reimbursed.

393bat covers a broad range of sports relevant to Pakistani fans, with Pakistan cricket — including domestic T20, PSL fixtures and ICC international tournaments — at the forefront. You can also bet on football, tennis, basketball, UFC and other live events. Markets include match winner, total runs, top batsman, live in-play betting and more.

Live in-play betting lets you place wagers on events that are already underway. Odds update in real time as the match progresses — for example, during a PSL T20 chase, odds on the batting team shift with every over. Navigate to the Live section on 393bat, select a live event and place your bet before the market closes. Stable internet connectivity is recommended.

The 393bat live casino lobby includes live dealer titles such as Baccarat, Roulette, Blackjack, Dragon Tiger and several game-show style tables. Games are streamed in real time from professional studio environments. The lobby is accessible on desktop and mobile, making it easy to enjoy a live table experience from anywhere in Pakistan.

Yes. 393bat includes a selection of video slots alongside its sports and live casino products. Slots vary by theme, payline structure and volatility. You can browse the games lobby and filter by category to find titles that match your preferences. Check the game information panel within each slot for its RTP (return to player) percentage and volatility rating.

Live streaming availability on 393bat depends on the event and content licensing. Where available, a live stream icon will appear next to the event in the sportsbook. Having a funded account or a recent bet on the event may be required to access the stream. Check the individual event listing for streaming eligibility before the match begins.

Yes. The 393bat platform is fully optimised for mobile browsers on both Android and iOS devices. You can access sports betting markets, the live casino lobby and your account wallet directly from your smartphone without needing to download a separate application. The mobile interface adapts to your screen size for a smooth experience on any device.

A welcome bonus is a promotional offer for new registrations — typically a deposit match or free bet credit applied after your first qualifying deposit. To claim it on 393bat, ensure any required bonus code is entered during registration or at the cashier stage. Read the full terms of each promotion, including the wagering requirements, before opting in.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you must place PKR 10,000 in total bets using that bonus before requesting a withdrawal. Check the specific terms attached to each offer on 393bat.

Yes. All bonuses on 393bat carry an expiry date by which the wagering requirement must be met. The expiry period varies by promotion and is clearly stated in the bonus terms. If the wagering requirement is not completed within the active period, the bonus and any associated winnings are forfeited. Always read the bonus terms before opting in so you understand the time window available.

Yes. If you prefer to play without bonus offers — for example, to avoid wagering requirements affecting your withdrawals — you can opt out of promotions in your account settings under the Responsible Gambling or Communications section. Once opted out, bonus offers will no longer be applied to your account automatically. You can opt back in at any time.

393bat periodically offers reload bonuses, free bet promotions and loyalty rewards for active players. These are announced via email notifications and the Promotions section of the platform. Eligibility criteria and wagering terms apply to every offer. Keeping your account active and notifications enabled is the best way to stay informed about current promotions.

393bat uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Personal information and financial details are stored securely and are never sold to third parties. Access to sensitive account data is restricted to authorised personnel only. For full details, please read our Privacy Policy.

If you suspect that someone else has accessed your account, change your password immediately via the account settings and contact our support team through live chat or by emailing [email protected]. Our team can temporarily lock your account while an investigation is carried out. Avoid using shared or public devices to access your account, and never share your login credentials.

393bat provides deposit limits, loss limits, stake limits, session time reminders, cooling-off periods and self-exclusion options — all accessible from the Responsible Gambling section of your account settings. Decreasing a limit takes effect immediately; increasing one is subject to a mandatory 24-hour waiting period. Self-exclusion locks your account for a minimum of 6 months.

You can request self-exclusion via your account settings or by contacting our support team directly on live chat or at [email protected]. Choose a temporary period (minimum 6 months, up to 5 years) or permanent exclusion. Once activated, your account is locked within minutes, promotional communications are stopped and re-registration is blocked for the duration.

Pakistan has laws that restrict gambling, including the Prevention of Gambling Act, 1977. 393bat does not claim to be licensed, approved or regulated by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. Users are responsible for understanding and complying with the laws applicable to them in their jurisdiction. This is not legal advice.

You can reach 393bat support via live chat directly on the platform — available as per operator-confirmed hours with a target response time of under 3 minutes — or by email at [email protected] with a target response within 24 hours on business days. Support is available to users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi and other cities.